Before using any of the Fenous services, you are required to read, understand, and agree to these terms.
Immediately upon successful payment you will receive an automated receipt from our systems. Please print and retain a copy of this and retain in a safe place for future reference.
Your unique email will be on this receipt and should be used for any enquires to Fenous.
Please note that we aim to deliver all goods as soon as the signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.
All orders are delivered electronically via email, If you have any questions about your order please contact us at billing@fenous.com
Fenous aims to respond to all enquiries within 24 hours.
Please check regulations in the country you are in to see if these products are allowed for import into your country.
We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method
Fenous may perform additional verification on orders via telephone, SMS or other fraud detection systems.
Refund policy*
All services rendered corporation fenous, Inc. by its website Fenous.com are non-refundable. This includes, but is not limited to: setup fees, one time fees, monthly service fees, upgrade fees, additional service fees, administrative fees, and late fees. Customer agrees not to chargeback or dispute any credit card or PayPal payments for services rendered. A chargeback or dispute of payment for services rendered will result in an additional charge of one hundred fifty dollars (“$150”) and will be subject to collection by an authorized collection agency. Disputes or chargebacks will result in immediate service termination. Customer is responsible for any fees and costs (including, but not limited to, reasonable attorneys’ fees, court costs and collection agency fees) incurred in enforcing collection.
Any funds sent to us as Company Fenous,Inc. via following official website of company www.fenous.com which are in excess of the amount owed can only be reimbursed in credit in your account, as customer of company on official website of corporation to use it in to buy or to renwal any other service in the future and cannot be refunded.
Please: make sure that you’ve carefully read service description before making a purchase.
In order to grow your business, we guarantee you, by God’s command and with the power of the laws of the United States of America, we guarantee to provide you at Fenous company with high quality services, with real technical support .
The Service is provided to authorised persons or organisations (referred to in this document as “Subscriber” or “you”). Any use of the service is subject to any restrictions listed below. By using the Service, you agree to be bound by all of these Terms and Policies. If you do not agree to be bound by these Terms and Policies, you must cancel your account immediately and may not thereafter use or attempt to use the Service.
Coverage – If you are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If you are a commercial Subscriber, these Terms and Policies apply to all your employees, agents and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by you.
Prices and Charges – Fenous provides the use of cPanel and backyard to you free of charge, but if through misuse or through abuse on your part we incur any charges, we reserve the right to pass these charges on to you.
Term – The Service is provided to you for as long as you wish to use it, however we withhold the right to terminate the service if you use it in a way that violates the terms of use.
It is acknowledged by users of Fenous services that these resource allotments are optimized and dedicated towards serving web documents and self-need email / FTP services and is not to be used as offsite storage area for electronic files, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on Fenous servers.
Web Hosting Plans:
Resources such as MySQL databases, subdomains, POP3 mail accounts, SMTP mail accounts, FTP accounts should not be used and created in such a way that can potentially have adverse effects on the normal optimal operation of our services.
Accounts should not exceed the limits as enforced by CloudLinux on our servers :
You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for Fenous to suspend or terminate your account. You agree that Fenous has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following
SPAM and Unsolicited Commercial Email (UCE): Fenous
takes a zero-tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of The Company may not use or permit others to use our network to transact in UCE. Customers of Fenous may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.
You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. Fenous has no responsibility for or control over such materials, and you take sole responsibility for using any available screening software or other methods of limiting access (specifically including the access of minors) to any material you may find objectionable.
By default Fenous will suspend your services when your account limits such as Disk Space & Bandwidth are exhausted unless prior arrangements are made to either upgrade your plan or bill you at an agreed cost. Such overages will be charged at a cost agreed upon by the customer and Fenous .
All billing disputes must be brought to Fenous ’ attention by opening a ticket with our billing department within 45 days from the days of payment.
You agree that any dispute between you and Fenous arising out of your use of the Service on in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and Fenous will be submitted by the aggrieved party for binding arbitration.
Fees for individual Services are set out on the page describing the Service (Fees). We will begin to charge you for those Fees on the Effective Date of that Service. Certain Fees are based on usage rate of the Services. These will be calculated as set out on the website describing the Fees, and added to the Fees. Other than usage based Fees, all Fees are billed in advance. Special promotions applied to Fees do not reoccur, nor will promotions offered to other customers necessarily be offered to you. Fees paid to third parties and set up fees are not refundable.
Invoices for renewal of a service is generated 14 days prior to the end of current term and is due on the date mentioned as the due date on the invoice.
If you provide us with a credit card to pay the Fees, we will attempt to charge your card no sooner than 2 days prior to the Due Date. It is your obligation to ensure that your credit card may be charged. We have no responsibility to provide the Services, or preserve data, if your credit card is declined for any reason.
Once an invoice is overdue, i.e past it’s due date a late fee of 10% but no lesser than $2 will be applied to the invoice.
Service associated to an overdue invoice will be suspended after a period of 3 days and terminated and all data removed after 7 days if the invoice continues to remain unpaid. Multiple reminders will be sent by Fenous before suspending or terminating a service.
If an invoice is paid after the service has been terminated a reactivation fee of $25 will apply provided Fenous is able to restore all of your data.
If multiple invoices are overdue in an account, all services in the given account or other accounts linked to this account may be affected.
Cancellation requests must be submitted through the client area. To do this, open a ticket with our Billing & Accounting department.
It is your responsibility to ensure any paypal subscriptions and/or recurring Credit Card subscriptions that you may have setup are cancelled, Fenous will not be responsible for any funds paid to us in excess and will not refund them.
No other forms of cancellation are accepted.
Cancellations must be submitted before the invoice for that billing cycle is generated or at least 7 days before renewal. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoices. Cancellation requests submitted after the invoice has been raised will incur a late cancellation fee of not less than $15 and not more than $100.
Fenous offers free Migration services as a courtesy with our cPanel hosting services. The number of accounts that can be migrated are as follows:
Additional number of accounts migrated would incur a fee of $2 per account.
Migration services are not available for Unmanaged VPS or Dedicated server customers or customers not coming from a cPanel environment.
Fenous offers it’s migration services in an as-is basis and makes no guarantess or time commitments at all.
Fenous performs nightly backups of shared, semi-dedicated and reseller servers; however, these backups are for Fenous’s administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. Fenous does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Fenous ’ part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.
Fenous does not backup customer Dedicated servers. We offer Remote Offsite Backups as an available addon for all VPS and Dedicated Services which can be availed at a fee.
These Terms and Policies may be amended in any respect at any time by Fenous upon the posting of the amended Terms and Policies on the terms of use section of the Service. Your continued use of the Service will be deemed consent to any such amended Terms and Policies. If you do not wish to continue to use the Service as a result of any such amended Terms and Policies, you may provide notice of your wish to terminate your use of the Service to Fenous
We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should not assume registration of your requested domain name(s) until you have been notified that it has been registered.
The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; ICANN in the case of .COM/NET/ORG and other regional domain authorities for the various country specific domains, you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable inspite of refusal by the naming authority to register your desired name.
We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
We shall not release any domain to another provider unless full payment for that domain has been received by us. All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision.
Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled to suspend the services provided to you.
You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services.
If you fail to pay any sums due to us as they become due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
If you break any of these terms and conditions and you fail to correct the breach within seven (7) days following written notice from us specifying the breach, we may terminate this Agreement forthwith.
If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this Agreement forthwith.
On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us.
Fenous is not responsible for any damages your business may suffer. Fenous does not make implied or written warranties for any of our services. Fenous denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Fenous.
Fenous reserves the right to refuse service to anyone.
Last Ubdate: 07-07-2022
1) The Company registers any domain that the customers are asking for, adding to offering a Control panel of this domain to let the customer deal with his product via Client area.
2-1) In case the customer wants to transfer his domain from the company to any other company, we help him and facilitate the transferring process by sending EPP code to the customer through his registered email as the domain owner. The customer can follow domain transfer process through the link sent to his email.
2) Domain protection :
1-2) Company provides a paid service to protect the domain from any attempts of stealing:
2-2) The domain can only be transferred if the customer opens a ticket through his client area.
3-2) The domain is unlocked only by Fenous, even though the customer cannot do so.
4-2) In case customer requests to unlock his domain, he should mention the security answer.
5-2) This service is available for all domains that are reserved or transferred to us whether it is hosted on Company servers or any other Hosting company.
3) The customer’s identity.
1-3) The identity of our customer is verified by the security answer of the account since this answer can be changed only by the customer himself. Even if another person get access to the domain control panel or client area by stealing customer email that’s register with the domain or logged in to the client area and let it available on the device without logging out.
2-3) Domain owner is committed to update his data frequently, so his page is usually updated with the right information.
3-3) Fenous is not responsible in case customer lost his ownership for the domain because he doesn’t pay the renewal fees. As we send reminder of the renewal a month before, in addition to the 4 consecutive reminders sent from Company side earlier before the renewal date with (16 Days -7 Days -3 Days -1 Day ) as the invoice has to be paid before the date of his ownership.
4-3) Fenous is not responsible for any domain that it is not registered by us; however, it is the customer’s responsibility to follow up the renewal date. Or he can ask for domain transfer to us so we can remind our customer with the renewal date.
5-3) On registering any domain by Company, the ownership of this domain is for the customer himself, he has the full right to manage and update his data or even transfer it to another company and Fenous is committed to do so.
6-3) Fees for booking or renewing domains is non-refundable.
Last Ubdate: 07-07-2022PLEASE Report any issues you experience via email: support@fenous.com or by contact page HERE
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